How to Get in Touch
“We’re happy to help 😃”
If you have a question about anything. Then using the contact form below is a quick way to get the answer you want. We usually reply the same day (often within a couple of hours). Messages sent later in the afternoon my be replied to the following morning.
You can ask us anything, such as:
- Which track is best for my bay window
- How much will it cost?
- Where do you deliver to?
Just looking for Delivery & Returns, Guarantees or our policies? Skip to our Helpful Info & Policies section ↓
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10-Year Guarantee
Free remake if it doesn’t fit — even if mis-measured
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Video Measuring Guides
Short step-by-steps so you know it’s right
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No Charge Per Bend
You pay for length only — big savings on multi-bend bays
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Fast UK Delivery
Recyclable, eco-friendly packaging as standard
💬 What to Include in Your Message
We are very happy to help with advice and guidance on all aspects of curtain tracks (especially bay windows) . So please get in touch and add a photo or two of the window/s to the form below. Don’t see the contact form below? Then it might be an Ad blocker extension on your browser blocking it. Turn it off and then back on afterwards.
Get in Touch!
Hi. I’m Lee Stevens from ezecurtains.co.uk.
How to Get in Touch
And you’ve obviously found us, and you’re curious about what we do, or maybe you’ve got a window, a bay window, where you think, well, I wonder whether they can help me with this. Well, we’d certainly like to try.
Providing Details for Your Curtain Needs
So get in touch with us via the contact form. If you use your mobile to do this, then you’ll find that there’s a button you can press to upload a photo. So stand well back from your window, take a full shot of the window so we can see the top, the sides around the bay, and especially the windowsill. So just a big long shot to start with. And then add a few details in of how you think you would like your curtains to hang on your window, such as down to the windowsill within the bay, in front of the windowsill within the bay, or maybe in front of the windowsill down to the floor, and coming out onto the returns on each side of the bay into the room. So give us that information, send us the photo, and we’ll get back to you within twenty-four hours in ninety-nine point nine percent of cases, and we’ll give you some more options. So I look forward to, helping you.
When can you expect a reply?
We will reply to your enquiry within 24 hours (often a lot quicker).
If you don’t don’t see our email reply within this timescale. Then check your email address was spelt correctly. Then check our reply has not ended up in your spam folder.
Ezecurtains FAQs
Watch the video below for a quick overview.
Unsure which track to choose? Send us a photo of your bay (using the form above)and tell us how you want the curtains to hang (inside, outside, to the sill, etc.). We’ll recommend the perfect option.
- Stand at the far side of the room.
- Get the whole bay in shot – top of the window, sill, and both sides.
- If curtains return outside the bay, include those areas too.
- Curtains already hanging? Pull them aside and take a clear photo of the sill at each end.
Hi, I’m Lee Stevens from easycurtains.co.uk. I want to quickly explain the best way to send us photos with your enquiry or order.
Why we need them
Photos help us see the whole bay and understand exactly how your track will fit.
What to include
- Stand on the far side of the room so we can see the full bay.
- Include the top of the window (where the track will go) and the full windowsill.
- Make sure both ends of the bay are visible, especially if your curtains will return outside the bay.
Extra tip
If curtains are already hanging, pull them to one side and take a clear shot of the sill at each end. This is often critical to how the bay track and curtains will hang.
Final check
Below this video, you’ll also see our “Do’s and Don’ts” for taking the right photos – worth a quick look before sending yours over.
Just measure the full width around your bay (plus 20–30 cm each side if you want the curtains to sit outside the bay). Close accuracy comes later when you fill in the final template.
You can watch this video as an example of how to measure your bay. This is what we call a “Splay bay with returns”. Each bay shape has it’s own video measuring guide.
Quick steps to measure your splay bay with returns:
- Stick post-it notes around your bay and label them with letters.
- Measure between each letter point from the front edge of the sill.
- Record each size in its own box on the final sizes form.
- Check diagonals: B–E (straight across), B–D, and E–C.
- Measure how much the sill sticks out on each return wall (enter 0 if no sill).
Let me show you how to measure your splay bay window with returns for a custom-made curtain track. This will be fixed to the ceiling within the bay, with returns coming out on each side.
Step 1: Add measuring points
Place small post-it notes around your bay and label them with letters. This makes it simple to measure accurately from point to point.
Step 2: Take your bay measurements
- Measure from the front edge of the window sill, facing into the room.
- Follow the bay around, measuring between each lettered point.
- Enter each measurement into its own box on the final sizes form.
Step 3: Check diagonals
- Measure straight across the bay from point B to point E.
- Measure diagonally from point B to point D.
- Measure diagonally from point E to point C.
Step 4: Measure returns
Finally, measure how much the sill projects out on each return. Place the tape under the sill and read from the front edge.
If there’s no sill on the return wall, simply enter 0 in the box on the final sizes form.
That’s it!
Once you’ve entered all the measurements, your splay bay with returns is ready for a made-to-measure track. And remember — if you’re unsure about anything, just get in touch and we’ll be happy to help.
Helpful Info & Policies
If your question is about delivery, returns, guarantees or how we look after your details, these pages should help:
About Ezecurtains
A bit about me, how the business started and how we look after our customers.
Privacy Policy
How we use and protect your details when you get in touch or place an order.
Our Guarantees
10-year track guarantee and what’s covered, plus our free remake promise.
Trade Customers
Info for curtain makers, fitters, interior designers and other trade clients.
Delivery & Returns
UK delivery times, carriers, packaging and what happens if there’s a problem.
Terms & Policies
The formal bits about ordering, payments, cancellations and using our website.