1. Our Products:
a) Descriptions and photography
The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour.
Due to this we will only allow orders for fabric goods to be placed. Once you have request and received a free sample to ensure that you are happy with the colour and also quality before ordering (please be aware that multi patterned samples may not show all colours).
Whilst every attempt will be made by Ezecurtains Ltd to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.
Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, curtain pole or track. If you are unsure about any products or how to measure please use the many measuring guides on the website or use the contact form on the website for help before ordering.
You must check the product details and measurements of the goods before placing your order. You are responsible for checking all the order details contained within the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.
c) Made to measure products
Made to measure products are custom made to your precise requirements, including curtains, Roman blinds, cushions and tiebacks. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We insist that you take advantage of our free sample service before placing an order, Ezecurtains Ltd cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.
Please note that fabric is cut by highly skilled professionals who will be as accurate as possible within a variance of +/- 1cm. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.
Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches we cannot guarantee shade matching for previous orders, in addition the sample despatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics it may be that the sample despatched does not show the full range of colours or pattern design, if you are in any doubt as to the precise nature of the fabric you are advised to contact us using the contact form on the website for further advice.